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Account Manager in Oshawa, Ontario at Concentrix

Date Posted: 3/16/2018

Job Snapshot

Job Description



This position represents the primary point of contact with existing clients;  Typically supports 1 – 5 clients; Acts as client advocate, facilitates problem solving through various organizational resources and functions; Liaises with operations group to problem solve, and provide short- and mid-term process improvements in business execution; Acts to expand volume and revenue base and pursue organic business growth opportunities with existing customer. Provides tactical expertise to support overall client and company business strategy. 


  • Acts as primary point of contact with existing clients
  • Defines, clarifies and communicates client specifications, needs and changes
  • Acts as client advocate, facilitates problem solving through various organizational resources and functions
  • Manages potential conflict areas between operations execution and client requirements through problem identification and resolution
  • Liaises with and funnels information to Minacs functional departments on client progress
  • Liaises with operations group to problem solve, and provide short- and mid-term process improvements in business execution
  • Insures billing packages are correct (input correct, data captured and assimilated)
  • Explores and implements cost reduction strategies through operational and technical solutions
  • Maximizes revenue opportunities within daily operation and program
  • Analyzes and assesses business growth drivers and profit leverage points
  • May assist with initial information gathering for new and existing business proposals
  • Monitors and safeguards reporting accuracy and detail (operations performance, data integrity, quality)
  • Serves as product knowledge expert for client and business generalist for company

•         Researches competitor information for feedback to Client / Minacs

  • Travel as required


Post secondary education supplemented with course participation in customer service management.
Experience / Skill:             
3 years (minimum) related experience in customer service or account management in a substantial capacity; Minimum 1 year experience working in the automotive industry; Strong understanding of service marketing; Intermediate Microsoft Office (Excel, Word, PowerPoint).
Impact and Influence - The ability to persuade, convince, negotiate with, influence, and/or sell others, in order to them to support ideas/objectives or purchase items.  The desire to have a specific impact, gain acceptance of an idea, plan or activity or sell a service or product.
Team Leadership - Able to influence the actions and opinions of others in a desired direction; to exhibit judgment in leading others to worthwhile objectives
Communication – Spoken and Written - Able to clearly present information through the spoken word; influence or persuade others through oral presentation in positive or negative circumstances; listen well; able to write clearly and effectively present ideas and to document activities; to read and interpret written information.
Professionalism - The professional manner in which an employee conducts themselves in a corporate environment.  Maintains confidentiality with respect to customer information, company strategies, and employee relations. Demonstrates loyalty and support for company service offerings, products, policies, philosophies, and management.
Flexibility - Able to recognize validity of conflicting viewpoints; Stays objective in the face of (potentially) high subjective decision-making to protect interests of organization and candidates
Organization and Planning - Able to organize or schedule people or tasks; to develop realistic action plans while being sensitive to time constraints and resource availability. Multi-Tasking: able to effectively focus on more than one task at hand concurrently
Decision Making and Problem Solving   Able to take action in solving problems while exhibiting judgment and a realistic understanding of issues; able to use reason, even when dealing with emotional topics able to provide solid justification for decisions rendered; viewing situations in new and creative ways.