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Advisor : Flemish Customer Advisor Consultatnt in Luton, GB at Concentrix

Date Posted: 2/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Luton, GB
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Do you have Customer Service Experience? Are you passionate about customer care? We are looking for candidates to join our busy customer care centre in Luton. Working for a large automotive company within the area.
Your responsibilities would be:
Handling native language customer contacts, including responding to incoming phone calls and correspondence in the form of letters, emails and faxes
•   Spoken and written language skills to native standard (including business correspondence), thorough understanding of the native culture
•   Delivering service excellence by efficiently problem-solving and reacting to customer situations in a professional, polite and clear manner
•   Meet standards in volume, quality, performance & attendance
•   Follow Policies and Procedures in a positive manner
•   Demonstrate a positive attitude, professionalism, initiative, and flexibility in performing daily job functions
•   Understanding and applying the brand policies & empowerment to resolve the customer service requests raised, or creating & agreeing action plans to lead to resolution
•   Accurate logging of all contacts and following up on action plans using a case management system
•   Where necessary liaising with business partners - i.e.
•   brand retailers, field managers and internal departments to develop service request resolutions & action plans
•   Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria
•   Ability to use English as second language during European multi-national meetings, for systems, performance evaluation and training purpos