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Advisor : Flemish Customer Advisor Consultatnt in Luton, GB at Concentrix

Date Posted: 2/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Luton, GB
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/9/2018

Job Description

Do you have Customer Service Experience? Are you passionate about customer care? We are looking for candidates to join our busy customer care centre in Luton. Working for a large automotive company within the area.
Your responsibilities would be:
Handling native language customer contacts, including responding to incoming phone calls and correspondence in the form of letters, emails and faxes
•   Spoken and written language skills to native standard (including business correspondence), thorough understanding of the native culture
•   Delivering service excellence by efficiently problem-solving and reacting to customer situations in a professional, polite and clear manner
•   Meet standards in volume, quality, performance & attendance
•   Follow Policies and Procedures in a positive manner
•   Demonstrate a positive attitude, professionalism, initiative, and flexibility in performing daily job functions
•   Understanding and applying the brand policies & empowerment to resolve the customer service requests raised, or creating & agreeing action plans to lead to resolution
•   Accurate logging of all contacts and following up on action plans using a case management system
•   Where necessary liaising with business partners - i.e.
•   brand retailers, field managers and internal departments to develop service request resolutions & action plans
•   Escalating issues to the Team Leader, ensuring the group maintains professionalism at all times whilst working within strict service level criteria
•   Ability to use English as second language during European multi-national meetings, for systems, performance evaluation and training purpos