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Advisor I: Voice Technical Support Base Afterhours in Cockeysville, MD at Concentrix

Date Posted: 9/15/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Advisor I: Voice Technical Support Base Afterhours - (CNX00052803)

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. Clients we serve conduct business in the areas of Banking & Financial Services, Healthcare, Insurance, Technology, Consumer Electronics, Retail & E-Commerce, Government & Public Sector, Media & Communications, Travel, Transportation & Tourism, and Automotive.

We are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. We take our values seriously and they are threaded into everything that we do.

The Level 1 Customer Support Rep is the initial post sales contact and answers inbound phone calls, emails or chat interactions with end users. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 technical and service problems. The Representative ensures proper procedures are followed and is responsible for overall customer satisfaction


Answers and responds to inbound calls, emails, or chats
Verifies all contact information
Creates service requests within supplied Customer Relationship Management (CRM) system
Files appropriate data (soft and hard copies)
Provides direction to customers promoting online self-service and web based solutions
Escalates to Technical Support unresolved customer issues
Keeps up to date of client performance requirements, product line and service offerings
Achieves specified performance goals
Additional responsibilities as required



High school diploma or equivalent
Ability to pass background and identity verification screen
Previous experience in a customer support role
Previous experience in a technical support role a plus, but not required.
Ability to type 30 WPM
Any familiarity with networking or telephony concepts is a plus, but not required

What we Offer:

• A rapidly growing company with significant career growth opportunities
• A culture committed to teamwork and continuous improvement
• An attractive compensation package including medical, dental; PTO, paid holidays.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.