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Advisor II : Voice Technical Support Base Portuguese, CRM in Hunt Valley, MD at Concentrix

Date Posted: 2/19/2018

Job Snapshot

Job Description

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. Clients we serve conduct business in the areas of Banking & Financial Services, Healthcare, Insurance, Technology, Consumer Electronics, Retail & E-Commerce, Government & Public Sector, Media & Communications, Travel, Transportation & Tourism, and Automotive.
We are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. We take our values seriously and they are threaded into everything that we do.

Join us and BE the Difference for the world’s best brands!

Job Type:  Full-Time
Location: 235 Schilling Circle, Ste. 103, Hunt Valley, MD 21031
Career Description/Summary:   Do you speak English and Portuguese? Do you have a passion for a career in customer support? Concentrix is now hiring for a Bilingual English/Portuguese Customer Support Rep!

The Level 1 Bi-Lingual (Portuguese and English) Customer Support Rep is the initial post sales contact and answers inbound phone calls, emails or chat interactions with end users. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 technical and service problems. The Representative ensures proper procedures are followed and is responsible for overall  
  • Answers and responds to inbound calls, emails, or chats
  • Verifies all contact information
  • Creates service requests within supplied Customer Relationship Management (CRM) system
  •  Files appropriate data (soft and hard copies)
  • Provides direction to customers promoting online self-service and web based solutions
  •  Escalates to Technical Support unresolved customer issues 
  •  Keeps up to date of client performance requirements, product line and service offerings
  • Achieves specified performance goals
  • Additional responsibilities as required
Please email to Toni Cagle an updated resume to

Job Requirements

  • Must fluently speak and write English AND Spanish
  • High school diploma or equivalent
  • Ability to pass background and identity verification screen
  • Previous experience in a customer support role
  • Previous experience in a technical support role a plus, but not required
  • Ability to type 30 WPM
  • Any familiarity with networking or telephony concepts is a plus, but not required

Please email Toni Cagle an updated resume to
What we Offer:
•         A rapidly growing company with significant career growth opportunities
•         A culture committed to teamwork and continuous improvement
•         An attractive compensation package including medical, dental; PTO, paid holidays.
Company Description:
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 24 countries with a staff of more than 54,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.