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Advisor, Operations in Quezon City, NCR at Concentrix

Date Posted: 3/18/2018

Job Snapshot

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  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Description:
The successful candidate will provide service support to the customers including initiation and/or implementation of corrective action as needed. You’ll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction.
Roles & Responsibilities
•                     Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.
•                     Efficiently gather complete information to access and fulfill customer needs
•                     Proactively educate the customer on preventive measures to avoid raising similar queries in future.
•                     Offer a win – win proposition while adhering to Client company policy
•                     Communicate effectively and professionally with internal and external customers to resolve questions and issues.
•                     Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Job Requirements

Job Qualifications:
•                     High School Graduate
•                     Fresh graduates are welcome to apply
•                     Good communication skills
•                     Willing to be assigned on graveyard & shifting schedule
The preceding statements are intended to describe the general nature and level of work being performed by employees within this classification.  They are not intended to include or be construed as an exhaustive list of all responsibilities, duties, qualifications and skills required of personnel assigned to this job.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Concentrix provides equal employment opportunities and consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability.