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Advisor, Operations in Quezon City, NCR at Concentrix

Date Posted: 2/21/2018

Job Snapshot

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Job Description

Roles & Responsibilities

• Handle inbound calls consistently meeting and maintaining Department standards and goals.
• Ability to provide expert advice and accurate information to customers regarding the website, booking challenges, and changes/cancellations to existing reservations.
• Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs.
• Resolve calls and only escalating when all options have been exhausted.
• Provide clear and concise documentation of all cases.
• Meet schedule adherence goals set forth by TripAdvisor.
• Make outbound calls to customers to follow up on a variety of issues.
• Participate and provide feedback during focus groups. Work effectively and concisely within a larger team structure to meet company goals.
• Ability to proactively offer positive and constructive feedback.
• Maintain positive attitude at all times.