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Advisor, Operations in Quezon City, NCR at Concentrix

Date Posted: 2/20/2018

Job Snapshot

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Job Description

Concentrix is a leader in global business services with over 54,000 staff members worldwide. We have a presence in 24 countries. Built upon our experience spanning more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. Our ultimate goal is to differentiate our clients in their marketplace and make them more competitive. With our holistic approach we bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation. The clients that we serve are in the areas of Banking, Healthcare, Insurance, Technology, Consumer Electronics, Retail & E-Commerce, GovernmentMedia & Communications, Travel, Transportation & Tourism, and Automotive.
Job Description:
The successful candidate will provide service support to the customers including initiation and/or implementation of corrective action as needed. You’ll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction.
Roles & Responsibilities
•         Accountable for closing simple to moderately complex customer inquiries (through voice, emails or chat), able to customize canned responses
•         Adapts existing methods and procedures to create possible alternative solutions to complex software and hardware issues
•         Understands the strategic direction set by senior management as it relates to team goals
•         Uses considerable judgment to determine solution and seeks guidance on complex problems with SME or TC

Job Requirements

Job Qualifications:
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The preceding statements are intended to describe the general nature and level of work being performed by employees within this classification.  They are not intended to include or be construed as an exhaustive list of all responsibilities, duties, qualifications and skills required of personnel assigned to this job.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Concentrix provides equal employment opportunities and consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability.