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Analyst, Operations in Quezon City, NCR at Concentrix

Date Posted: 2/22/2018

Job Snapshot

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  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Description:
The successful candidate will provide support to identified team members in ensuring business goals and objectives are met.
Roles & Responsibilities
  • Provide floor support, learning sessions, coaching & feedback to agents (Subject Matter Expert).
  • Assists in driving metrics of the team
  • Monitor closure of service levels regularly.
  • Ensure prompt escalations to Team Captain.
  • Supervise team in the absence of the Team Captain.
  • Monitor performance and quality scores of team.
  • Take production calls as well as escalated calls.