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Analyst, Operations in Quezon City, NCR at Concentrix

Date Posted: 5/20/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/20/2018

Job Description

Concentrix is a leader in global business services with over 54,000 staff members worldwide. We have a presence in 24 countries. Built upon our experience spanning more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. Our ultimate goal is to differentiate our clients in their marketplace and make them more competitive. With our holistic approach we bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation. The clients that we serve are in the areas of Banking, Healthcare, Insurance, Technology, Consumer Electronics, Retail & E-Commerce, GovernmentMedia & Communications, Travel, Transportation & Tourism, and Automotive.
 
Job Description:
 
The successful candidate will provide service support to the customers including initiation and/or implementation of corrective action as needed. You’ll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction.
 
Roles & Responsibilities
 
•                     Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.
•                     Efficiently gather complete information to access and fulfill customer needs
•                     Proactively educate the customer on preventive measures to avoid raising similar queries in future.
•                     Offer a win – win proposition while adhering to Client company policy
•                     Communicate effectively and professionally with internal and external customers to resolve questions and issues.
•                     Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
 

Job Requirements

Job Qualifications:
•                     College Graduate/Highschool Graduate
•                     Must have a valid visa
•                     Good Communication Skills
•                     Experience with the BPO industry/customer service is a plus
 
The preceding statements are intended to describe the general nature and level of work being performed by employees within this classification.  They are not intended to include or be construed as an exhaustive list of all responsibilities, duties, qualifications and skills required of personnel assigned to this job.  Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.
Concentrix provides equal employment opportunities and consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, age, or disability.