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Analyst, Training & Quality in Quezon City, NCR at Concentrix

Date Posted: 3/26/2018

Job Snapshot

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Job Description

1.      Lead / supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
2.       Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality.
3.       Regular Client interfacing for feedback and Quality updates.
4.       Review Quality parameters and make changes whenever necessary in consultation with Operations.
5.       Defining the quality parameters to the call agents and QA’s and defining the scope of improvisation.
6.       Coaching, mentoring and training the team.