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Analyst, WFM in Quezon City, NCR at Concentrix

Date Posted: 3/25/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    3/25/2018

Job Description



• Primarily responsible to generate performance reports and provide input and recommendation on reporting, and analysis based on performance trends. 
• Required to follow the planned data collection, including the types of data and time of data to be captured. 
• Implement reporting changes within the scope of assigned responsibilities for both internal and external clients.
• Delivery of all designated reporting activities as detailed in Service Menu to agreed timelines and quality both internally and externally. 
• Automate reports to reduce inefficiencies by designing macros.

Job Requirements

  • Candidate must possess at least a College level, Bachelor’s/College Degree
  • Excellent knowledge of Avaya CMS, Excel, Powerpoint, Scripting and macros
  • Excellent customer service skills
  • Above average  numerical and analytical ability

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