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Associate Director, Business Development in Quezon City, NCR at Concentrix

Date Posted: 2/13/2018

Job Snapshot

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Job Description

To oversee the efficient and effective contact center operations by ensuring that designated program and other call center campaigns meet the Service Level Agreement (SLA) with the client in order to achieve  the Company’s operational & revenue targets.
Manage the day-to-day operational activities of his assigned program in coordination with the client representative and/or other functional units of the organization as it relates to manpower resources, systems & procedures & quality improvement efforts.
Plan and promulgate measures, in coordination with top management, that will  ensure attainment of revenue targets by forecasting, planning and determining the necessary resources such as manpower, facilities and operational requirements; reviewing the budget for his assigned programs to determine and implement the most efficient and economical use of resources.
Participate in strategic and operations planning sessions of Concentrix’s executive committee (EXECOM) to provide inputs regarding call center operations and helps set long term strategies and goals as well as tactical initiatives.
Prepare the budget for his assigned program/s and sets up control points for the efficient & effective use of resources.