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Asst. Manager, Training & Quality in Quezon City, NCR at Concentrix

Date Posted: 5/7/2018

Job Snapshot

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Job Description

•        Manage the Product Training Team (which may include Change Management and Learning Lab team).
•        Work with the Quality and Operations Team to formulate training and non- training solutions.
•        Set measures of trainer effectiveness Support new programs and ramps by setting up a Product Training Team.
•        Ensure that there is collaboration between client Training Team and internal Training Team Develop Trainers to assume leadership posts in Training
•        Develop and scale process training team to assume posts in other processes (redeployment or seeded).
•        Support corporate initiatives as required Work with Voice and Accent Training and Recruitment Team in profiling and evaluating trainees/agents. 
•        Complies with the Company’s Policies and Procedures, including Information Security.