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Asst. Manager, Training & Quality in CEBU, PH at Concentrix

Date Posted: 3/15/2018

Job Snapshot

  • Employee Type:
  • Location:
    CEBU, PH
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

 Job Description:
•                 Monitor QA Score of the assigned project
•                 Supervise QA Analysts/Specialists
•                 Track and act upon End customer feedback
•                 Review Quality parameters and make changes whenever necessary in consultation with Operations
•                 Facilitate calibrations / do client interfacing
•                 Assist in preparing Quality Improvement Plans
•                 Help Operations with the necessary quality tools and how to use them effectively
•                 Provide guidance and leadership to QA team members
•                 Update progress on operations and quality activities
•                 Assist in aligning quality initiatives for achieving business objectives
•                 Contribute in new initiatives for quality and to understand the effectiveness of current ones