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Asst. Manager, Training & Quality in Davao, REG XI at Concentrix

Date Posted: 5/24/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Davao, REG XI
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/24/2018

Job Description

  • Manage the Product Training Team (which may include Change Management and Learning Lab team)
  • Work with the Quality and Operations Team to formulate training and non-training solutions 
  • Set measures of trainer effectiveness Support new programs and ramps by setting up a Product Training Team 
  • Ensure that there is collaboration between client Training Team and internal Training Team
  • Develop Trainers to assume leadership posts in Training
  • Develop and scale process training team to assume posts in other processes (redeployment or seeded) 
  • Support corporate initiatives as required Work with Voice and Accent Training and Recruitment Team in profile ng and evaluating trainees/agents. 
  • Complies with the Company’s Policies and Procedures, including Information Security.

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