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Automotive Technical Advisor in Auburn Hills, MI at Concentrix

Date Posted: 3/26/2018

Job Snapshot

Job Description

Career Description/Summary: 
The Automotive Technical Advisor supports the Repair Technicians for Fiat-Chrysler Automotive on the Automotive Diagnostic Hotline.  Primary responsibility involves resolving dealer / repair technician concerns utilizing diagnostic processes, problem solving techniques and contact and case handling.  Provide outstanding service to keep our customers happy and enhance the vehicle ownership experience.

Job Requirements

What we are looking for:
We want candidates that can:
  • Assist automobile technicians and dealer representatives in skill areas (Engine, Electrical, Transmission, Diesel, Body & Chassis, Audio & Telematics)
  • Diagnose problems using systematic listening and probing approach
  • Determine contact type (information or problem-solving)
  • Check for existing case information through research, manuals, database or contacts
  • Provide information, data and direction as required
  • Create new and/or update case file information using Minacs quality standards
  • Obtain Product Information updates from liaison representative or database
  • Get additional help for complex problems for any recurring concerns with no known good information data
  • Advise dealer representatives of recommendations made
  • Get additional help for complex problems from engineering community for no repair concerns
  • Perform follow ups on existing cases and close cases as appropriate