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Automotive Technical Advisor in Auburn Hills, MI at Concentrix

Date Posted: 7/17/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Career Description/Summary:

The Automotive Technical Advisor supports the Repair Technicians for Fiat-Chrysler Automotive on the Automotive Diagnostic Hotline.  Primary responsibility involves resolving dealer / repair technician concerns utilizing diagnostic processes, problem solving techniques and contact and case handling.  Provide outstanding service to keep our customers happy and enhance the vehicle ownership experience.
 
Qualifications
 
What we are looking for:

We want candidates that can:

Assist automobile technicians and dealer representatives in skill areas (Engine, Electrical, Transmission, Diesel, Body & Chassis, Audio & Telematics)
Diagnose problems using systematic listening and probing approach
Determine contact type (information or problem-solving)
Check for existing case information through research, manuals, database or contacts
Provide information, data and direction as required
Create new and/or update case file information using Minacs quality standards
Obtain Product Information updates from liaison representative or database
Get additional help for complex problems for any recurring concerns with no known good information data
Advise dealer representatives of recommendations made
Get additional help for complex problems from engineering community for no repair concerns
Perform follow ups on existing cases and close cases as appropriate

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.