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Bilingual Customer Service Representative (French) in Mississauga at Concentrix

Date Posted: 9/26/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

French Bilingual Customer Service Representative:

Working within the Consumer Support Centre, this customer service position provides first point of contact with current and potential consumers to meet and satisfy general information needs. The Agent has the following areas of responsibility: answers general consumer inquiries, obtain consumer information and data, inputs consumer data and file information, analyze consumer situations, determine need for escalation and assist in resolving consumer concerns.  

SO…WHAT’S IN IT FOR YOU?

  • Work at the Canadian Headquarters
  • Full Time Hours
  • Medical, Dental, Vision Benefits Offered
  • Great Teams and Leaders
  • Excellent Training – Paid
  • Generous Employee Referral Program
  • Career Advancement opportunities
  • Onsite amenities – gymnasium, free parking, access to transit, on-site cafeteria
  • Join us and BE the Difference for the world’s best brand!

Responsibilities:

  • Greet customers in a courteous, friendly, and professional manner
  • Listen attentively to customer needs and concerns; provide accurate information pertaining to order placements, delivery and shipping inquiries.
  • Demonstrate empathy while maximizing opportunity to build rapport with the customer
  • Maintain knowledge of client products and/or services
  • Participate in activities designed to improve customer satisfaction and business performance

Requirements:

  • We are looking for candidates with a High School graduation (or equivalent)
  • Fully Bilingual in French is a must
  • Computer proficiency (including knowledge of windows-based applications)
  • Customer service experience
  • Strong verbal and written communication skills

The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
 

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Opportunity, Affirmative Action Employer. We thank all applicants however, only those under consideration will be notified.

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Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.