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Bilingual Designated Trainer-GM in Oshawa at Concentrix

Date Posted: 9/17/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Oshawa
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    9/17/2018

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Title: Bilingual Designated Trainer-GMCC

Job Type: Full-Time, Permanent

Location: Oshawa, ON

Closing Date: March 26 2018.

Posting Requirements:

Applicants must have met and sustained the performance criteria in their current position for the past 3 months (including attendance, performance metrics and schedule commitment) to be considered for this role.

Late or Incomplete Applications will not be considered

Concentrix is committed to the internal posting process and incumbent development. To maximize learning opportunity and positional experience, all internal applicants must meet a minimum time in position requirement.  To qualify for this posting Concentrix employees working in the GM business units, excluding GM Canada Turnkey departments, and the OnStar business unit in Oshawa, Ontario, must be in their current line of business for a minimum of 12 months.  Concentrix employees working in the GM Canada Turnkey departments must be in their current line of business for a minimum of 24 months.  At all other Concentrix centers in North America the minimum is six months.

Career Description/Summary:

Job Details:

Responsible for delivering client specific new hire and/or developmental training at the agent level. As subject matter expert, will be called upon as needed to assist the training department (when full time training resources are fully utilized on other training assignments). Also responsible to support Administrative and other Training Requirements.

Specific Responsibilities

Responsible for using the corporate defined training process, procedures and tools (analysis, design, delivery, assessment and validation) in meeting the day-to-day training requirements of their program
Contributes to the local training processes, procedures and tools through suggested additions, deletions or changes
Provides training solutions for agent level
Performs needs analysis for the purpose of identifying specific training requirements
Assists with the design of new curriculum and performs updates to existing curriculum as required
Delivers training and is responsible for monitoring, coaching, and evaluating participant progress
Escalates performance management issues during training to Site Training Department, Site HR, and Operations as required.
Responsible for scheduling, facility preparation, reporting etc. associated with training delivery
Performs program assessment for the purposes of assessing the success of participants and program
May be required to conduct some research on program data and information
Where applicable, coaches Agents during Nesting including: Facilitates pre-shift meetings, supervises agents during scheduled shifts, completes and hands off performance documentation to receiving Sales/Team Leader
Other training duties as assigned
 

What we are looking for:

 Education/Knowledge: High School Graduation or equivalent experience.

Experience / Skill: Must be an active contact handler/subject matter expert in the program for which they are going to deliver new agent training. Experience in Training and/or Education preferred.

Fluent in French written and verbal communication.

 Competencies

Adaptability - Is able and willing to adapt to changing priorities and responsibilities. Able to adjust personal style to changing environment. Maintains focus and intensity and remains calm, optimistic and persistent, even under adversity.
Communication (Verbal and/or Written) - Able to clearly present information through the spoken and/or written word, influence or persuade others through oral presentation in positive or negative circumstances, listens well, able to write clearly in a variety of communication settings and styles.
Creativity - Develops creative ways to use existing technologies, processes or services, able to develop unique and novel solutions to challenges, uses creativity to develop new ideas, presents information in an attention-getting and interesting manner.
Developing Others - Recognizes and monitors employee and departmental growth and performance. Identifies and addresses staff training needs. Exercises coaching skills for improving performance and resolving personnel issues.
Organization and Planning - Anticipates needs, determines priorities and establishes the appropriate courses of action, set goals. Monitors performance towards goals and makes adjustments, as necessary, to facilitate goal attainment. Able to organize/schedule people or tasks, develops actions plans while being sensitive to time constraints and resources availability
Internal Recruitment Process:

Interested applicants are requested to ensure that they forward a completed internal application to the assigned Recruitment Specialist prior to the specified deadlines.
It is the employee's responsibility to ensure that the assigned Recruitment Specialist receives their complete Internal Application by the specified deadline. Please send all supporting documents to, ATTN: Shivana Kanhai
A complete internal application includes the following: Completion of online application form and submission of Internal Reference Document to Team Leader/ Manager in time for completion and submission to the assigned Recruitment Specialist prior to the specified posting deadline. Late or incomplete applications will not be accepted.
 

Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.