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Client Solution Executive in Belfast, Northern Ireland at Concentrix

Date Posted: 2/21/2018

Job Snapshot

Job Description

Client Solution Executive
Job type:                                              Full-time Regular
Work city:                                            Any
Job role:                                               General Other Solution Sales
Travel:                                                 75% Travel annually
Workplace:                                         Mobile (no assigned workspace)
Job description
The Client Services Executive (CSE) in Concentrix has the responsibility for successfully selling and negotiating business process outsourcing opportunities, including added value services such as analytics & consultancy offerings. The CSE is appointed as the key lead of given qualified opportunities and manages the team of resources (Solutions Architects, Pricers, Transition Managers, IT architects, Bid Manager etc) that pursue the opportunity.
The CSE is responsible primarily for managing qualified deals through to closure. In doing so, they will be responsible for assembling the Concentrix sales engagement team, managing the team and economically managing the engagement budget. The CSE must also manage the customer relationship, participate in complex solutioning, establish beneficial pricing that is highly competitive and close the opportunity. In so doing, the CSE must demonstrate a clear understanding of the customers business, organization, culture and the compelling reasons to act and manage any third party consultant relationships. The CSE is also expected to develop  their own BPO opportunities and bringing deals through to qualification and onto closure.
Business Process Outsourcing engagements are characterized by a complex combination of technical, business, financial, and human resources issues related to the strategic and tactical direction of customers. The opportunities are normally large, complex and highly competitive sales situations that are often global in scope and engagement negotiations are conducted at the highest levels.
The CSE must be a strong team leader, an astute business person, exhibit exceptional business insight, show executive/boardroom presence and outstanding judgement. The CSE must be able to demonstrate deep understanding of the customer's business, organization, culture, pain points, and compelling reasons to act. The CSE must be creative enough to devise and articulate a unique and compelling value proposition (which typically includes a diverse array of customized components), so that customer decision-makers clearly grasp the short and long-term business and financial value of a relationship with Concentrix.
Key CSE responsibilities include:
•Lead qualified deals through to successful closure
• In addition to assisting the solutions team with the development and qualification of earlier stage opportunities, they will be expected to identify, nurture, qualify and close their own opportunities
•Develop the Concentrix strategy for winning specific deal opportunities
•Maintain and coordinate an effective partnership with customers through senior executive contacts and with those who influence the decision-makers
•Create and lead multidisciplinary deal teams to develop complex service and commercial solutions to meet specific customer requirements – including account management, service architecture, delivery requirements, financial analysis, commercial negotiation, legal etc
•Ensure that the Concentrix deal proposition is aligned with customer requirements, demonstrates competitive advantage, meets financial and profitability goals over the lifetime of the deal, mitigates key risk exposures and has been quality assured to ensure that Concentrix can deliver effectively.
•Lead the development and delivery of key deal outputs, such as proposals, customer presentations and internal review documents
•Play a key role in deal negotiations with the customer.
•Manage effectively the Concentrix internal procedures for reviewing and approval deals
•Provide internal and external leadership as the deal transitions to delivery
Bachelor's Degree
Proven BPO or similar B2B high value service sales
Solution Sales in Business Process Outsourcing Space: Mastered
English: Business Fluent
Minimum of 5 years sales experience
                Network of contacts to assist in development of qualified leads
                10 years sales experience in BPO competitors
 All offers are subject to a successful Complete Background Screening process.
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.

Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds.


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