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Customer Service Advisor with Polish, Slovak, Czech, Slovenian in Luton, GB at Concentrix

Date Posted: 2/9/2018

Job Snapshot

  • Employee Type:
  • Location:
    Luton, GB
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Customer Service Advisor with Polish, Slovak, Czech,Slovenian
If you have business level English and two other languages from: Danish, Dutch, Finnish, German, Polish, Slovak, Slovenian, Czech - Kick start your career at Concentrix today!
About the Company:
Concentrix provides multi-lingual customer services to General Motors OnStar subscribers. The service includes providing essential emergency support in time of accidents or ill health. The ability of advisors to follow procedures in multiple languages is essential in providing these time critical services.
About the Role:
As an Advisor on the OnStar account you will be involved in a variety of inbound customer calls varying from arranging emergency services to helping drivers find their way to an important meeting or their holiday destination. To do this you will be trained to use some of the most advanced technology available today. In future you might be required to support extended or 24 x 7 shift patterns.
Effectively answer all call types of customer call including emergency and non-emergency calls general enquiries and other patient dependant calls, over a 24/7 period.
Using the latest technology, you will assist drivers and their passengers through all call types; including routing throughout Europe, performing vehicle diagnostics remotely and even providing emergency assistance.
Analyze the information received from the caller, using accurate decision making and judgement skills to provide an efficient and effective service, whilst showing care, compassion and understanding. You must stay level-headed, professional and patient. When an emergency incident occurs you must take into account the health and safety requirements of drivers and their passengers and co-ordinate an appropriate response to the situation; including calling and coordinating the emergency services in the relevant country.
Using persuasive and negotiating skills you must keep an unstable or distressed caller on the line until emergency help arrives. This often involves overcoming barriers in understanding, such as language and cultural differences.
Keep up to date on operations and systems understanding to enable great customer service.
Take responsibility for ensuring all documentation is precise and accurate.

Essential Criteria: SHAPE  \\* MERGEFORMAT
Ideally you will have:
 Have at least 12 months’ customer service experience working in a similar fast paced environment. Previous contact centre experience is preferred but is not essential.
 Ideally you will be educated to A Level standard, baccalaureate or university entrance standard. Applications from graduates would be particularly welcome.
 Have business level English and at least two other languages from: Danish, Dutch, Finnish, German, Polish, Slovak, Slovenian, Czech
 Be able to work a fully flexible 24/7 pattern, including nights, weekends and public holidays
 This role involves the use of PC advanced telephony work, and you must be a confident user of both.
 Have an ability to quickly develop a rapport with our customers, emergency services over the phone.
 A drive for excellent customer service.
The sensitivity and professionalism to effectively manage pressurized situations.
Excellent relocation support. SHAPE  \\* MERGEFORMAT
A fun, dynamic and challenging work environment.
Team building activities and networking opportunities.
Professional and professional development.
All offers are subject to a successful Complete Background Screening process.
Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds.