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Customer Service Advisor in Oshawa at Concentrix

Date Posted: 9/12/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.



Responsibilities:

• Greet and handle multiple types of calls from members, businesses, dealers, etc. in a friendly and professional manner
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Maintain basic knowledge of client products and/or services


Training:

You will enroll in a 3 week interactive, paid training program where the goal is to improve your skills and learn what is needed to succeed at your new job. Attendance during training is required so you do not miss out on any opportunity to be your best.


What We Offer:

• Full and part-time opportunities with competitive salaries and a lucrative monthly incentive program allowing you to earn more on top of your regular earnings. (Early this year our top Advisor earned an extra $6000 in monthly incentives)

• Interactive training and supportive environment

• Career pathing and advancement. Our business with OnStar consists of many departments offering room to advance

• Medical, dental and vision benefits, life insurance and pension plan

• Free parking and transit accessible location

• Onsite full cafeteria

• Free Wi-Fi

• Group discounts and perks ranging from electronics to travel


Minimum Requirements:

• High school diploma or GED is required
• 6 months of customer service experience (e.g. retail, restaurant and or call center experience) with at least one year's experience with one employer
• Excellent communication and problem-solving skills required

• Good writing and typing skills.
• Must be available to work ANY 8 or 9.5-hour shift between the hours of 7AM – 12PM as a new hire. (Business is open 24 hours, 7 days a week, so overnight shifts are an unlikely possibility for newly hired associates)
• Dependable and flexible to rotate shifts, as needed
• Attend every day of the 3 weeks training


Added Factors in Education and Experience:

• 6 months business to consumer tele-sales or retail sales experience
• Prior experience or interest in the automotive industry




The Company:

Concentrix is a high-value global business services company. With more than 100,000 staff in 26 countries, we focus on customer engagement and all that supports it. We do so by working closely with clients to improve the customer experience and generate excellent business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com. #cnxjobs


Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy


We get Results, we deliver Service Excellence, we act with Integrity and we are One Team

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.