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Customer Service Representative/Healthcare Specialist - Pooling Cebu in CEBU, PH at Concentrix

Date Posted: 5/15/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    CEBU, PH
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/15/2018

Job Description

Roles & Responsibilities 
 
  • Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance. 
  • Efficiently gather complete information to access and fulfill customer needs
  • Proactively educate the customer on preventive measures to avoid raising similar queries in future. 
  • Offer a win – win proposition while adhering to Client company policy
  • Communicate effectively and professionally with internal and external customers to resolve questions and issues.
  • Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.

Job Requirements

  • High School graduate
  • Fresh graduates are welcome to apply
  • Good communication skills
  • Willing to be assigned on graveyard & shifting schedule
  • Experience with the BPO industry is a plus

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