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CUSTOMER SERVICE REPRESENTATIVE in Farmington Hills, MI at Concentrix

Date Posted: 9/17/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Career Description/Summary:


The Customer Service Representative will address key areas of customer concern with regard to gas and electric emergencies; credit and collections; service repairs; and revenue generation for both residential and small business customers. The primary focus of the Customer Service Representative is to support the customer through case management, problem resolution, and by addressing customer questions, inquiries and/or concerns.

What we are looking for:

SPECIFIC RESPONSIBILITIES

Provide customer relations support via inbound and outbound calls
First line resolution while expressing empathy for customers in the following areas:
credit and collection - payment arrangements, hold (delay next credit action), payment options,
sealed for non-payment, assistance referrals (refer to Agency for assistance)
electric outage
general billing inquiries (balance, payment postings)
record corrections
pay station locations and instructions on how to pay
promoting value-added products and services (e.g., appliance service plan and CO detector)
enrollment in special programs (Winter Protection Program, Budget Plan)
appliance repair
gas emergency
Ensure to provide customer goodwill assistance to ensure satisfaction, if needed.
Effectively communicate customers to resolve customer issues in a timely and effective matter
Use and navigate multiple systems to track, document and research case.
Offer additional products and services, including appliance service plans and CO detectors.
 
Qualifications
 
ESSENTIAL QUALIFICATIONS

Education/Knowledge:
High School education or GED Equivalent; excellent computer skills and experience in a Windows environment.
Experience / Skill:
1 - 2 years of customer service experience required. Excellent verbal, communication, and listening skills required.
Job Type: Full-time
Salary: $11.00 /hour
Required education:
High school or equivalent
What we offer:
Concentrix provides our associates with:
Career Pathing and Advancement Opportunities
Competitive salary
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
 
The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.
Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.