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Customer Service Technical Advisor - Burnside in Dartmouth at Concentrix

Date Posted: 9/7/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Technical Service Advisor

Our client has been recognized as offering the best customer support in the industry, and there are thousands of reasons why: our customer service advisors. They’re inquisitive, technical problem solvers, and great listeners. Are you? Do you like the way it feels when you help others?

As a Technical Service Representative, you will support people who contact us for help, you will be their human connection: friendly, attentive, and real. You will answer questions about our client’s products and services, enriching customers’ lives by helping them access the wonder they’ve come to expect in the product. Every time you save a customer’s day, you will be astonished at what it does for yours.

Are you a problem solver that easily connects with customers? Are you fanatical about the customer experience you provide? Do you enjoy exceeding expectations with your guidance, knowledge, and a real passion for technology?

We provide a 1-year training program, so you can move from Tier 1 support and increase your knowledge and experience to get to Tier 2, with each change you will see an increase in your hourly wage and incentive. We bring everyone in as an advisor and look to invest in your future with us, we are recruiting around 1 team leader a month as well as roles in Training and Quality.

If this sounds like you, you could be the next great advisor with Concentrix Burnside where we’re committed to helping employees explore their potential.

Key Qualifications:

Minimum 1-year customer service expertise or proven technical ability
Experience supporting customers via phone, e-mail, chat
Passion for customer service and ownership of the customer experience including comprehensive issue resolution
Able to effectively tailor communication and style to differing audiences
Able to self-manage and work independently in a fast-paced, constantly changing environment
Thrives on a team where expertise is shared, and feedback is welcomed
Effective time management including ability to multi-task, organize and prioritize
Able to research and grasp technical information across multiple tools while talking with customers
Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges
Additional Requirements:

Available to attend 6 weeks of training on a schedule that may include weekends
Flexible to work between the hours of 9am-9pm 7 days a week, 364 days of the year. Including weekends and holidays, with the possibility to flex up or down hours depending upon business needs
Successful completion of a pre-employment assessment and background check
Successful completion of initial training
Ability to meet minimum typing speed of 25 WPM while talking with customers
Excellent verbal and written communication skills
About our Campus:

Above average starting wages $16 an hour to start, no strings attached
Free gym access
Free refreshments and fruit daily
SLIDE
Natural Light
Community Garden
Walking paths
Job Type: Full-time

Salary: $16.00 to $18.00 /hour

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.