Job Description

 
Concentrix is looking for bright professional for the position Customer Service Representative!
 
Responsibilities:

• High level of professionalism and customer service skills
• Responsible for resolving customer queries via email and telephone.
• Maintain and promote a positive attitude whilst meeting productivity goals.
• Maintain high confidentiality at all times.

Essential Criteria:

• Fluency in written and spoken English and Dutch 
• Customer Focus - 6 to 12 months’ customer service experience with evidence of delivering excellent quality
• Effective Communication – Ability to convey information concisely and effectively with excellent verbal and written communication skills across a number of channels including e-mail, phone, chat, and social media
• Specialist Expertise - Proficiency with MS Office, internet technologies, and a strong working knowledge of PC based internet and software applications with the ability to learn and adapt to changes
• Problem Solving Skills - Proven problem solving skills and experience in delivering practical solutions to problems with varying complexity, using multiple tools and systems, with a sense of urgency
• Responsibility for Results - Ability to work in a customer focused environment with set targets on handling times and customer satisfaction that must be achieved daily
• Self-Motivation to Achieve – Drive to meet and exceed all targets on own initiative; an action oriented person and a true self-starter
• Working with others - Demonstrates experience of working in a team based environment while supporting the team in achieving the highest quality standards while taking an active role in generating team morale
• Building Relationships - Ability to develop and maintain strong base relationships and ability to interact and communicate effectively, cross-functionally and with various stakeholders in our business
• Planning & Organising - Ability to multitask, plan and organize workload effectively in order to meet all targets and deadlines in a fast-paced environment
•  Adapting to Change – Willingness to develop and learn as well as a proven ability to adapt positively to change 

 
Hours of Work:
 
40 Hours per week on a rotational shift pattern. Working hours will vary dependant on contract. We request that all applicants are fully flexible between the hours of 06:00 to 12 midnight, Monday to Friday and 8am to 8pm, Saturday and Sunday.
 
A member of our recruitment team will discuss specific contract related hours when they contact you regarding any of our roles.
 
Your operational hours may be subject to change due to operational requirements. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post.
 
Flexibility is important. You may be required to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands. 
 
Salary: Depends on contract