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Dy. Manager, Training & Quality in Quezon City, NCR at Concentrix

Date Posted: 5/23/2018

Job Snapshot

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Job Description

•         Manage the Product Training Team (which may include Change Management and Learning Lab team)
•         Work with the Quality and Operations Team to formulate training and non training solutions 
•         Set measures of trainer effectiveness Support new programs and ramps by setting up a Product Training Team 
•         Ensure that there is collaboration between client Training Team and internal Training Team
•         Develop Trainers to assume leadership posts in Training
•         Develop and scale process training team to assume posts in other processes (redeployment or seeded) 
•         Support corporate initiatives as required Work with Voice and Accent Training and Recruitment Team in profile ng and evaluating trainees/agents. 
•         Complies with the Company’s Policies and Procedures, including Information Security.


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