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English Concierge in Cockeysville, MD at Concentrix

Date Posted: 7/17/2018

Job Snapshot

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Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. Clients we serve conduct business in the areas of Banking & Financial Services, Healthcare, Insurance, Technology, Consumer Electronics, Retail & E-Commerce, Government & Public Sector, Media & Communications, Travel, Transportation & Tourism, and Automotive.

We are nimble. We bring speed, flexibility and transparency to every customer touch, every transaction and every service we provide. We take our values seriously and they are threaded into everything that we do.

Join us and BE the Difference for the world’s best brands!
Job Title:  English Concierge 

Job Type:  Full-Time Monday-Friday 3:30 pm-12:00am

Location: 235 Schilling Circle, Ste. 103, Hunt Valley, MD 21031

Career Description/Summary:    Do you have a passion for a career in customer support? Concentrix is now hiring for a  English Concierge!

The Level I English Concierge is the initial post sales contact and answers inbound phone calls, emails or chat interactions with end users. This involves troubleshooting, researching solutions, and providing resolutions to Level 1 technical and service problems. The Representative ensures proper procedures are followed and is responsible for overall  

Answers and responds to inbound calls, emails, or chats
Verifies all contact information
Creates service requests within supplied Customer Relationship Management (CRM) system
 Files appropriate data (soft and hard copies)
Provides direction to customers promoting online self-service and web based solutions
 Escalates to Technical Support unresolved customer issues 
 Keeps up to date of client performance requirements, product line and service offerings
Achieves specified performance goals
Additional responsibilities as required

Please email to Toni Cagle an updated resume to




Must fluently speak and write English
High school diploma or equivalent
Ability to pass background and identity verification screen
Previous experience in a customer support role
Previous experience in a technical support role a plus, but not required
Ability to type 30 WPM
Any familiarity with networking or telephony concepts is a plus, but not required

Please email Toni Cagle an updated resume to

What we offer:

We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include health insurance (eligibility requirements must be met), competitive salary along with monthly performance incentives

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.


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