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Gaming Support Agent with English/German/Russian in Sofia, Sofia at Concentrix

Date Posted: 2/9/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sofia, Sofia
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/9/2018

Job Description

Who is Concentrix?

Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

Your Job Role:

•    To handle PC/Console gaming issues by providing solutions to the gamer’s cases via email;
•    To handle the communication with the gamers in a professional manner, taking ownership of their cases, and deliver an exceptional customer experience with every interaction;
•    To provide accurate, valid and complete troubleshooting by following the right processes and using the right tools;
•    To contribute positively towards the achievement of individual and team performance targets, Service Levels, and Customer Satisfaction Surveys;
•    To develop a deep knowledge of our client’s products and process;
•    To support the extended teams, new projects and the wider business as and when required;
•    To show flexibility to work shifts as needed with an understanding for the demands of the business and our clients.

What you need to have:

•    To be fluent in one of the following languages: German, Russian, or English;
•    To be an active gamer and familiar with both PC and Console gaming;
•    To be proficient in troubleshooting technical issues in a Hardware/PC/Console environment;
•    To have a good understanding of social media activity, Facebook, Twitter, YouTube, and Gaming Forums/Communities;
•    To have a friendly personality and be a team player;
•    To be self-motivated and able to work proactively.

Why to work for Concentrix?

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:

•    Competitive salary
•    Various career development opportunities
•    A bright, modern and exciting place to work, with excellent staff facilities
•    Performance related pay
•    Voluntary Medical plan
•    Life insurance
•    Annual reward and recognition events
•    Holiday pay
•    Team and Concentrix events