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German Social Media Advisor in Belfast, Northern Ireland at Concentrix

Date Posted: 2/14/2018

Job Snapshot

Job Description

Social Media Support Specialist
Location: Belfast, United Kingdom
About the Company:
Our Client is one of the world’s best known technology and software companies. Its dedicated team provides multilingual front line technical support within many product groups.  Concentrix handles a total of 1 million incidents annually. The Social Care and Communities Support Specialist Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through social media channels, such as Facebook & Twitter. While the role focus is on social media, the SCSS will also support customer interactions through, email, voice, chat and community forums. This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed social media guidelines.
Essential Criteria:
  • High level of fluency in written and spoken English & German
  • At least 6 month’s experience in a customer service environment.
•         Experience using popular social media platforms, especially Facebook & Twitter.
  • Excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability.
•         Creative writing skills - ability to repeat the same message, written in different ways and tailor to customer technical expertise level.
•         Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality. 
•         Ability to multitask, plan and prioritise workload, and work on their own accord.  Diplomatic and cool under pressure.
  • Demonstrates resilience and ability to work on own initiative.
  • Demonstrates problem solving and troubleshooting skills.
  • Demonstrates ownership and accountability to achieve deadlines and targets.
  • Ability to work effectively in a fast-pace, dynamic and changing environment.
  • Excellent negotiation skills and ability to deal confidently with escalations /complaints.
  • Ability to look beyond obvious solutions and experiment with different approaches.
 
Hours: 40/week Monday to Sunday on rota basis
Benefits:
•         Bright, modern, exciting place to work with excellent staff facilities.
•         City centre location.
•         Onsite gym and canteen.
•         28 days annual leave.
•         Employee discounts scheme.
•         Pension scheme.
•         Excellent relocation package.
•         Annual Reward & Recognition Ceremony.
•         Professional development opportunities.
Why Belfast?
Belfast is a vibrant, multicultural and exciting place to live. As the capital of Northern Ireland, it is home to over 300,000 people and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, and a vibrant night life with regular music, art, social events, sport and much more. Right on the door step you’ll find outstanding mountains, countryside and spectacular coastlines.
Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.
Relocation:
Belfast is a very welcoming city and we do our best to make sure the move is as easy and enjoyable as possible!
•         Reimbursement of initial travel costs to Belfast up to £250
•         7 nights in a city centre hotel upon arrival
•         Support in finding accommodation, opening bank accounts and much more.
•         Advance in wages of up to £400 to help with first month’s rent and deposit.
 
Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across multiple continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.
Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds. All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
 

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