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Headset Heroes wanted for Concentrix in Auckland, Auckland at Concentrix

Date Posted: 5/23/2018

Job Snapshot

Job Description

Does helping a couple go skiing in France, finding an old lady’s luggage, and getting a dad to his daughter’s wedding in time sound like the perfect day?
You would love being one of our heroes in a headset.
We are Concentrix - a Fortune 500 company who continue to grow in New Zealand. This expansion means we can help save the day for more people. That’s where you come in.
We run a call centre on behalf of one of New Zealand’s leading travel and tourism companies, helping their clients across New Zealand and Australia.We need to add more full-time inbound Customer Service and Sales Consultants to our team. Your main communication will be over the phone, with some email too.
Every call is a different person with a different need, so you will get to spend the best part of the day interacting with real people and being their hero. Are you ready to level up your career by becoming a hero in a headset?
 Here’s what you’ll get from us:
• A fun and exciting place to work, with a great team.
• Opportunities to progress your career within the company.
• On the job training.
• Excellent facilities and a discount to Unitec gym and sport centre.
• Regular events.
• Annual and monthly team rewards.
• Flexible hours - we operate on shifts from 5am–midnight, 7 days a week.
• Mt Albert location.
• Job satisfaction.
And here’s what we’ll need from you:
• Outstanding communication skills including clear and articulate verbal, listening and written competency
• Great listening skills mum would be proud of.
• Ability to assess and evaluate customer needs.
• Ability to articulate information so that it’s easy to understand.
• An appetite for learning and knowledge.
• Natural at multi-tasking and can work under pressure.
• Attention to detail and capturing customer information.
• Driven to deliver both customer solutions and sales outcomes.
Our successful new Headset Heroes will start April and May 2018.
When you begin you will be given training. These formal training sessions are scheduled Monday to Friday, 40 hours per week, for 8 weeks. This is compulsory to get you hero-ready. After this is successfully completed, the hours will be rostered and may vary subject to business requirements.
All candidates must be eligible to work in New Zealand.
All candidates will complete standard pre-employment checks.
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Job Requirements

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