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Honda Customer Care Representative with Italian in Sofia, Sofia at Concentrix

Date Posted: 5/22/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sofia, Sofia
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    5/22/2018

Job Description

Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

The Customer Care Representative  is the first point of contact for customers of an automotive company. He/She will provide inbound support to general queries & complaints and outbound support to specific campaigns. The primary contact method is telephone, but the CSR will also handle requests through other channels, e.g. e-mail, fax, etc. Of primary concern is customer care, so successful applicants will have to be able to communicate clearly in native language , have a high degree of language comprehension both verbal and written but most importantly be friendly and have a passion for helping customers.


 Responsibilities:
  • Identifies the customer and understands the type of product owned and the support requested.
  • He/She will provide a suitable answer to successfully handle the case. If necessary, the Customer Care Representative escalates the case to the Team Leader or Client, as per the agreed processes.
  • In the case of complaints will collect the necessary information in order to escalate the case to the responsible team so that a follow-up contact can be arranged.
  • Carries out specific outbound campaigns related with the client’s products/services and CRM strategy
  • Answers telephone calls and deals with them promptly, efficiently and with empathy to ensure a positive experience for our customers and striving to resolve all customer cases on the first call;
  • Validates customer service entitlements;
  • Assumes responsibility and ownership for all relevant customer cases;
  • Obtains accurate customer details and inputs and updates them accurately in the system;
  • Manages internal relationships positively;
  • Contributes positively towards the achievement of performance targets in all aspects of the team’s activities;
  • Use and improve Knowledge Bases through feedback;
  • Ensures through team work that all Service Level Agreements (SLAs) are met consistently.


Requirements:

  •  High School/GED
  •  Computer and Keyboard Skills
  •  Good analytical skills and technical knowledge
  •  Excellent customer handling skills
  •  Experience in a multinational environment would be appreciated
  •  Fluency in written and spoken Italian & working level of English


 
Why to work for Concentrix ?

We provide a clear path to career development and offer support, advice and coaching every step of the way. Some of our other benefits include:
  • Competitive salary
  • A bright, modern and exciting place to work, with excellent staff facilities
  •  Performance related pay
  •  Voluntary Medical plan
  •  Life insurance
  • Annual reward and recognition events
  • Holiday pay
  • Team and Concentrix events
 

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