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Inbound Sales Advisor with French and English (TripAdvisor project) in Sofia, Sofia at Concentrix

Date Posted: 3/26/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Sofia, Sofia
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    3/26/2018

Job Description

Concentrix, a wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across many continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centres. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public-sector clients.

 

About TripAdvisor:
TripAdvisor.com is the largest travel community in the world and a leader in the growing online travel market, offering consumers high-quality, unbiased content plus booking opportunities via our partner booking engines. If you're interested in joining a group of extraordinary people at one of the world’s fastest growing travel media web sites, join TripAdvisor. At TripAdvisor, we combine a unique mix of creativity, analytics, and a casual environment to get innovative new products and services to market faster, and we need the best and the brightest contributors to help move that forward.  We’re a passionate, fun, and analytical team with the energy of a start-up and the stability of a profitable enterprise.

 
About Holiday Lettings:
Holiday Lettings is the largest holiday home website in the UK and continues to grow impressively with a constantly changing product offer.  It is a fully owned subsidiary of TripAdvisor.com, the largest travel community in the world, with more than 20 million unique monthly visitors worldwide. TripAdvisor has recently reached a milestone of 100 million reviews and opinions, doubling its content in two years and featuring more user-generated content than any other travel website! 



Description:
We are looking for an experienced sales person to assist Trip Advisor guests in planning the vacation of their dreams. You will interact daily with customers and travel professionals via phone, e-mail and forums. You will handle inbound calls and deliver a consistent level of outstanding sales service and add value to the customers’ experience that continually exceeds their expectations.
 
Responsibilities:
•        Handle inbound calls consistently meeting and maintaining department standards and goals;
•        Utilise your superior service and sales skills to build rapport, recommend and book properties on behalf of the customer;
•        Discuss and overcome lead objections;
•        Negotiate and troubleshoot as necessary in order to satisfy the customer need and close the sale;
•        Assist direct consumers and Travel Professionals with problems that might occur on a reservations
•        Respond to a variety of requests from direct consumers and Travel Professionals;
•        Provide post-sales support and work across departments to provide seamless resolution;
•        Deliver exceptional Sales service by meeting and exceeding customers’ expectations;
•        Maximize revenue from the sales pitch;
•        Adhere to internal sales processes to assist TripAdvisor guests in vacation planning and reservation;
•        Monitoring of holiday cancellations / expirations and using outbound calls to gain further sales;
•        Promote company’s services and provide the best solution for each client within policy guidelines;
•        Follow company guidelines while thinking quickly and outside the box to offer solutions to meet the customer’s needs;
•        Maintain confidentially of guest information and pertinent owner / property data;
•        Provide clear and concise documentation of all cases;
•        Work effectively and concisely within a larger team structure to meet set goals;
•        Maintain positive attitude at all times.

 
Requirements:
•        Excellent customer care skills;
•        Previous target driven Sales experience;
•        Fluency in French;
•        Fluency in English;
•        Sales experience in the travel/hospitality industry would be considered an advantage;
•        Traveler-focused with the ability to work effectively and professionally with internal and external customers;
•        High school, college or university degree;
•        Strong technical skills and computer knowledge, including all MS Office applications;
•        Strong problem solving skills and determination to succeed;
•        Strong verbal and written communication skills;
•        Excellent interpersonal skills with ability to positively influence others;
•        Ability to effectively multi-task during and after calls and follow through in a timely manner;
•        Ability to work independently and in a team, anticipate problems and suggest solutions;
•        Experience in a multinational environment is an advantage;
•        Willingness and ability to adapt to change in a constructive manner.
 
What we could offer you?
We provide a clear path to career development and offer support, advice, and coaching every step of the way. Some of our other benefits include:
•                    Competitive salary;
•                    A bright, modern and exciting place to work, with excellent staff facilities;
•                    Performance related pay;
•                    Voluntary Medical plan;
•                    Life insurance;
•                    Annual reward and recognition events;
•                    Holiday pay;
•                    Team and Concentrix events.

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