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Insurance Client Advocate I : Customer Service, CIS in Greenville, SC at Concentrix

Date Posted: 7/17/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Concentrix is seeking highly motivated customer service representatives with excellent communication skills .

Job Duties

High quality customer interactions and experiences
Use superb computer skills and multi-tasking abilities
Document customer interactions and properly escalate issues that do not have a known resolution
Represent the company and spirit by demonstrating empathy for the customer, empowering and partnering with the customer
Interact with customer, clients, and agents, as well as other teams and representatives regarding external client’s services and products
Deliver information in answer to general inquiries and assist in the resolution of customer concerns
Assist in processing new business and Policy Owner service request, and other duties as required
 

Qualifications

 Qualifications

What we're looking for:

Positive/ Can-do attitudes only
College degree preferred (but not required)
Past experience in providing support in a call center environment
Critical thinking, problem solving
Persistence and determination
What we Offer:

Concentrix provides our associates with:

Career Pathing and Advancement Opportunities
Competitive salary
Monthly performance incentives
Health insurance (Eligibility requirements must be met)
The Company:

Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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