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Insurance Client Advocate I : Customer Service, CIS in Greenville, SC at Concentrix

Date Posted: 5/22/2018

Job Snapshot

Job Description


Concentrix is seeking highly motivated customer service representatives with excellent communication skills .

Job Duties

  • High quality customer interactions and experiences
  • Use superb computer skills and multi-tasking abilities
  • Document customer interactions and properly escalate issues that do not have a known resolution
  • Represent the company and spirit by demonstrating empathy for the customer, empowering and partnering with the customer
  • Interact with customer, clients, and agents, as well as other teams and representatives regarding external client’s services and products
  • Deliver information in answer to general inquiries and assist in the resolution of customer concerns
  • Assist in processing new business and Policy Owner service request, and other duties as required

Job Requirements

Qualifications
What we're looking for:
  • Positive/ Can-do attitudes only
  • College degree preferred (but not required)
  • Past experience in providing support in a call center environment
  • Critical thinking, problem solving
  • Persistence and determination

What we Offer:
Concentrix provides our associates with:
  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Monthly performance incentives
  • Health insurance (Eligibility requirements must be met)
The Company:



Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit www.concentrix.com.

         WE Drive Results... WE Deliver Service Excellence... WE Act With Integrity... WE Are One Team

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