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Manager, Operations in Quezon City, NCR at Concentrix

Date Posted: 2/22/2018

Job Snapshot

  • Employee Type:
  • Job Type:
  • Experience:
    Greater than 15 years
  • Date Posted:

Job Description

Operations Manager
Concentrix is a leader in global business services with over 54,000 staff members worldwide. We have a presence in 24 countries. Built upon our experience spanning more than 40 years, we bring a fresh approach to the performance of business operations in the digital age. Our ultimate goal is to differentiate our clients in their marketplace and make them more competitive. With our holistic approach we bring deep domain knowledge to focus on process improvement, customer engagement and technology innovation. The clients that we serve are in the areas of Banking, Healthcare, Insurance, Technology, Consumer Electronics, Retail & E-Commerce, GovernmentMedia & Communications, Travel, Transportation & Tourism, and Automotive.
Job Description:
The successful candidate will promote client services to existing and new customers to meet business goals and objectives.
Roles & Responsibilities
•         Plans, develops, and implements strategy for operational management and development to meet agreed organizational performance plans within agreed budgets and timescales.
•         Strong client relationship management.
•         Conducts analysis for maintaining service levels and team performance, volume forecasting, and takes care of staff calculations and costs.
•         Implement plans and policy as determined, and changes as necessary.
•         Schedules and leads call monitoring sessions.
•         Understands the factors related to gaps in operational processes and implement improvements and/or action plans as needed.