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MONCTON English & Bilingual Customer Service in Riverview, New Brunswick at Concentrix

Date Posted: 2/13/2018

Job Snapshot

Job Description


TITLE:  Client Services Representatives
Job Type:  Full Time
Location: 720 Coverdale Road, Riverview NB


At Concentrix we are fanatical about our staff and clients.   We are tenacious in our pursuit of excellence and of high quality service.  We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up.  We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX.  Join us and BE the Difference for the world’s best brands!




 




Now Hiring English Only positions and Bilingual (French/English) positions. 

Bilingual candidates will receive a premium for their language skill and will be required to pass a language test at the time of the interview.


 
We are currently looking for outgoing and tenacious Client Services Representatives to join our next training class. If you have worked in retail, hospitality, door knocking, fundraising or any other type of customer service role, we want to hear from you. We have English Only and Bilingual (French/English) positions available.
As an agent, you will respond to inbound calls for a leading Canadian credit card company. Your focus in this role is to provide an excellent customer service experience – there are no requirements to upsell or cross sell.
Position Responsibilities:
  • Provide general information and guidance to customers in regards to our products and services
  • Answer inquiries pertaining to credit card statements and transactions
  • Provide information on fees, charges, annual membership fees, credit limits, and payments
  • Perform balance transfers, cash advances, and credit limit increases
  • Access and navigate multiple information systems to answer inquiries and problem solve
  • Complete all required documentation and work alongside other departments to provide exceptional customer service
What we are looking for:
  • High school graduate or equivalent education
  • Some experience in customer service (i.e. retail, store, call center, door-to-door, fundraising, food service, greeter, telecom etc.)
  • Basic computer proficiency
  • Shift flexibility
  • Ability to pass client background check requirements
What we offer:
  • Career Pathing and Advancement Opportunities
  • Competitive salary
  • Quarterly performance incentives
  • Paid training to set you up for success
  • Benefit package including health, dental, vision, life insurance and pension plan
  • Discounted Bus fees
  • Free Parking
Concentrix offers you the opportunity to gain valuable job experience and opportunities for development. That is why we had over 100 internal promotions last year and 95% of our management staff started in a role just like this.
The Company:
Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes.
For more information on Concentrix, follow us on Facebook or visit www.concentrix.com.
We thank all applicants however, only those under consideration will be notified.
 
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Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy