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OnStar Member Services Team in Warren, MI at Concentrix

Date Posted: 8/12/2018

Job Snapshot

  • Employee Type:
  • Location:
    Warren, MI
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

As a Customer Service Advisor supporting the OnStar account you will be responsible for helping people every day with every call.  You will:

• Answer inbound calls

• Assist customers with navigation support, road-side assistance, and emergency calls

• Educate and selling our members on the benefits of their products and services

• Greet and handle multiple types of calls from members and dealers, etc. in a friendly and professional manner
• Listen attentively to customer needs and concerns; demonstrate empathy while maximizing opportunity to build rapport with the customer

• Maintain basic knowledge of client products and/or services

• Participate in activities designed to improve customer satisfaction and business performance

• Upsell OnStar subscriptions
•Can simultaneously think, talk and type well in a high call volume environment

You will enroll in a 3 week paid training program where the goal is to improve your skills and learn what is needed to succeed at your new job. Attendance during training is required so you do not miss out on any opportunity to be your best.

What we offer you:

• Full and part-time opportunities with competitive salaries and a lucrative monthly incentive program allowing you to earn more on top of your regular earnings. Our top Advisors earned an extra $1,000 in monthly incentives.

• Interactive training and supportive environment

• Career pathing and advancement. Our business with OnStar consists of many departments offering room to advance

• Medical, dental and vision benefits, life insurance and pension plan

• Free parking and transit accessible location

• Onsite full cafeteria

• Free Wi-Fi

• Group discounts and perks ranging from electronics to travel

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.