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Sales Rep II in Pittsford, NY at Concentrix

Date Posted: 5/14/2018

Job Snapshot

  • Employee Type:
  • Location:
    Pittsford, NY
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:

Job Description

Job Summary 
Concentrix is looking for Inside Sales Representatives in support of their ZED Telematics program in its Rochester, NY office.
The Inside Sales Representative is expected to make outbound sales calls and handle incoming sales/support calls.  This representative will be accountable for delivering a high-quality customer experience while meeting aggressive sales goals. 
Job Responsibilities:
  • Meets and/or exceeds assigned sales productivity goals and/or quotas on a regular basis
  • Place outbound calls into targeted prospect accounts
  • Identify prospect needs and present appropriate solutions.
  • Successful at building consultative relationships, understanding business needs and promptly converting opportunities into sales.
  • Manage customer expectations and escalation of issues
  • Log customer calls accurately, efficiently and using proper notations and dispositions
  • Remain knowledgeable of client’s product line, service offerings and requirements
  • Exhibit knowledge and understanding of policies/procedures and the ability to determine course of actions based on given guidelines
  • Digital onboarding concierge – Setting up new customers via client portal and mobile app
  • Troubleshoot customer issues using quick thinking and provided resources
  • Maintain awareness of and compliance with all Concentrix personnel policies

Job Requirements

Desired skills:
•             Successful B2B inside sales experience preferred
•             One of more years of sales experience required; retail sales experience acceptable
•             Confident, energetic phone presence, excellent call handling, objection handling & closing skills
•             Excellent written and verbal communication skills
•             Excellent organizational skills with the ability to multi-task
•             Familiar with Microsoft Office and Internet Explorer
•             Aggressive, energetic self-starter who enjoys working in a quota-driven environment
•             Steady, even pace to promote accuracy and quality of work
•             Helpful, supportive communication with management and peers
•             Leadership focused on consistent, accurate, quality work output
•             Bilingual Spanish a plus
•             Telematics and or trucking industry experience a plus
•             Ability to quickly and effectively problem solve situations
What we Offer:
•             A rapidly growing company with significant career growth opportunities
•             A culture committed to teamwork and continuous improvement
•             An attractive compensation package including medical, dental; PTO, paid holidays
•             A Contrarian business model with an exciting employee culture
Hours of Operation: Monday to Friday, from 8:00 am – 8:00 pm EST
Our Company:
A wholly owned subsidiary of SYNNEX Corporation (NYSE: SNX), Concentrix is a leader in high-value global business services. It partners with its clients to deliver end-to-end customer engagement services, technology innovations, analytics, process optimization, and business improvements. The global business services firm transforms the customer experience, and streamlines front and back office and industry-specific processes to provide the highest value from every customer interaction. Based in 24 countries with a staff of more than 54,000 who speak 40+ languages, Concentrix offers industry expertise in 10 industries: Banking & Financial Services, Healthcare & Pharmaceutical, Insurance, Technology, Consumer Electronics, Retail & e-Commerce, Government & Public Sector, Media & Communications, Automotive and Travel, Transportation & Tourism.