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Senior Trainer in Oshawa at Concentrix

Date Posted: 8/12/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Oshawa
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/12/2018

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

SPECIFIC RESPONSIBILITIES


  • Responsible for using the Company and client defined training processes, procedures and tools (analysis, design, delivery, assessment and validation) in meeting the day to day training requirements of the site
  • Contributes to the local and corporate defined training processes through suggested additions, deletions or changes
  • Provides training solutions for agent level and middle management employees
  • Performs needs analysis for the purpose of identifying specific training requirements
  • Designs new curriculum and performs updates to existing curriculum as required
  • Delivers training and is responsible for monitoring, coaching, and evaluating participant progress
  • Responsible for scheduling, facility preparation, reporting etc. associated with training delivery
  • Performs program assessment for the purposes of assessing the success of participants and program
  • May be required to handle contacts to maintain subject matter expert level knowledge of site business
  • May be required to conduct some research on program data and information
  • Where applicable, coaches Agents during Nesting including: Facilitates pre-shift meetings, supervises agents during scheduled shifts, completes and hands off performance documentation to receiving Sales/Team Leader
  • Supports the recruitment, selection, development and coaching of designated trainers
  • In the absence of a Team Leader of Training, fulfills additional training responsibilities for the site
  • Other training duties as assigned




ESSENTIAL QUALIFICATIONS


Education/Knowledge:    Community College diploma or equivalent experience.


Experience / Skill:           Minimum 1-3 years of training experience. Minimum 1 year Contact Centre experience. Intermediate ability with MS Word, PowerPoint, and Excel.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.