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Social Media Support Specialist Italian in Belfast, Northern Ireland at Concentrix

Date Posted: 2/14/2018

Job Snapshot

Job Description

Social Care and Communities Support Specialist - Italian


Kick start your career at Concentrix today!


Concentrix, a wholly-owned subsidiary of SYNNEX Corporation (NYSE: SNX), is a leading business services company. We focus on customer engagement and improving business outcomes for over 450 global clients across multiple continents. Our 100,000+ staff deliver technology-infused, omni-channel customer experience management, marketing optimization, digital, consulting, analytics and back office solutions in 40+ languages from 125+ delivery centers. We serve automotive; banking and financial services; insurance; healthcare; technology; consumer electronics; media and communications; retail and e-commerce; travel and transportation; and energy and public sector clients. Visit www.concentrix.com to learn more.

About the Role:
As a Social Care and Communities Support Specialist you will be the first point of contact for our client all over Europe! They will depend on you to provide the highest standard of customer service and technical support. They will seek your advice on products and services that will make their business the greatest that it can be!  We are looking for enthusiastic individuals who are interested in working in a fun, fast paced and performance based environment which will involve advising, solving and communicating with customers to deliver first class service.
Confidence and experience with customer service are a must and world class training will be provided to give you the skills, confidence and knowledge to grow and develop within your role.


About the Company:
Our Client is one of the world’s best known technology and software companies. Its dedicated team provides multi lingual front line technical support within many product groups.  Concentrix handles a total of 1 million incidents annually.  The Social Care and Communities Support Specialist Support Specialist (SCSS) is a front-line role, responsible for monitoring and responding to comments and feedback through Social Media channels, such as Facebook & Twitter. While the role focus is on social media, the SCSS will also support customer interactions through, email, voice, chat and community forums.  This role reports to the Social Media Team Manager, ensuring that responsiveness to posts and comments is delivered within an agreed service level, and that the communication style and tone conforms to agreed social media guidelines.


Essential Criteria:
  • High level of fluency in written and spoken English and in role specific language requirement.
  • Customer Focus – Demonstrates at least 6 month’s experience in a customer service environment.
•         Social Media - Must have experience using popular Social Media platforms, especially Facebook & Twitter.
  • Specialist Expertise- Demonstrates excellent technical proficiency and reasonable knowledge of the Internet, can communicate technical issues trouble shoot in a friendly manner to all levels of technical ability.
•         Effective Communication - Creative writing skills - ability to repeat the same message, written in different ways and tailor to customer technical expertise level.
•         Working with others - Team player, with the patience to learn and adapt to the communication style of, our client and their products brand personality.  Supporting the team in achieving the highest quality standards. Takes an active role in generating a pleasant, productive and professional working environment.
•         Planning & Organising - Ability to multitask, plan and prioritise workload, and work on their own accord.  Diplomatic and cool under pressure.
  • Resilience - Demonstrates resilience and ability to work on own initiative.
  • Problem Solving - Demonstrates problem solving and troubleshooting skills.
  • Responsibility for Results - Demonstrates ownership and accountability to achieve deadlines and targets.
  • Managing Change- Ability to work effectively in a fast-pace, dynamic and changing environment.
  • Negotiation and Influencing - Excellent negotiation skills and ability to deal confidently with escalations /complaints.
  • Passion – Keen interest in Social Media engagement and delivering excellent customer service.
  • Innovation – Ability to look beyond obvious solutions and experiment with different approaches.
 
Key Traits:
S – Social Media savvy
O – Organised and focused on maintaining excellent product knowledge
C – Customer focused, empathetic and ready to take ownership for resolutions
I – Innovative and imaginative, taking initiative to look for alternative solutions
A – Agile, able provide support in the required style for various channels
L – Lively and outgoing, ready to quickly and positively engage across all media
 
Terms and Conditions
Hours of Work:
40 hours per week Monday to Sunday, 8 hours per day on a rotational shift pattern. Your Department’s operational hours are 24 hours 7 days per week. The nature of your employment is such that you will work whatever hours may be necessary to fulfil the duties of your post. Your operational hours may be subject to change due to operational requirements.
Flexibility is important. Obligations placed upon you and tasks required of you will inevitably vary and develop with the growth of the Company. Therefore, as and when considered necessary or appropriate you are liable to transfer to or undertake other duties, within your competence and within reason, to meet fluctuations or priorities in work demands. 


Holidays:
21 Holiday & 6 Stat days & birthday day off. Holidays cannot be taken in the first month of employment. In months 2 and 3 of probation, holidays can be taken if accrued. All Concentrix employees are entitled to their birthday day off as an additional benefit. If your birthday falls within the first month of employment, you will not be able to take that day but will be able to take time in lieu later.
 
 
BENEFITS:
•         A bright, modern and exciting place to work with excellent staff facilities.
•         Annual Reward & Recognition Ceremony.
•         Pension Scheme.
•         Employee discounts scheme.
•         Excellent relocation package.
•         A fun, dynamic and challenging work environment.
•         Professional development opportunities.
 
WHY BELFAST?
Belfast itself is a vibrant, multi-cultural and exciting place to live. As the capital of Northern Ireland, it is home to around 580,000 inhabitants in the metropolitan area and boasts a wide variety of exciting attractions, including Titanic Belfast, Game of Thrones tours, scenic and coastal walking and cycling routes, a vibrant night life with regular music, art, and social events, and much more!
Finding accommodation is simple with the support of our relocation team. Accommodation, transport and the general cost of living are all very reasonable in Belfast.
RELOCATION:
Moving to a new city can be daunting but Belfast is among the most welcoming cities in the world and we do our best to make sure the move is as easy and enjoyable as possible!
•         Reimbursement of initial travel costs to Belfast up to £250
•         5 nights in a city centre hotel upon arrival
•         Support in finding accommodation, opening bank accounts and much more.
•         Advance in wages of up to £400 to help with first month’s rent and deposit.
 
All offers are subject to a successful Complete Background Screening process.
 
All applicants must be eligible to live and work in the UK. Documented evidence of eligibility will be required from candidates as part of the recruitment process.
 
Concentrix is an Equal Opportunity Employer and we welcome candidates from diverse backgrounds.

 
 
 

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