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Sr. Advisor, Operations in Quezon City, NCR at Concentrix

Date Posted: 3/26/2018

Job Snapshot

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Job Description

Job Description:
The successful candidate will provide service support to the customers including initiation and/or implementation of corrective action as needed. You’ll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction.
Roles & Responsibilities
•                     Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.
•                     Efficiently gather complete information to access and fulfill customer needs
•                     Proactively educate the customer on preventive measures to avoid raising similar queries in future.
•                     Offer a win – win proposition while adhering to Client company policy
•                     Communicate effectively and professionally with internal and external customers to resolve questions and issues.
•                     Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.