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Sr. Advisor, Operations in Quezon City, NCR at Concentrix

Date Posted: 2/20/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Job Type:
    Other
  • Experience:
    Not Specified
  • Date Posted:
    2/20/2018

Job Description

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Job Description
 
The successful candidate will provide service support to the customers including initiation and/or implementation of corrective action as needed. You’ll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction.

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Roles &Responsibilities
 
•                    Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.
•                    Efficiently gather complete information to access and fulfill customer needs
•                    Proactively educate the customer on preventive measures to avoid raising similar queries in future.
•                    Offer a win – win proposition while adhering to Client company policy
•                    Communicate effectively and professionally with internal and external customers to resolve questions and issues.
•                    Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.
 

Job Requirements

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Job Description
 
The successful candidate will provide service support to the customers including initiation and/or implementation of corrective action as needed. You’ll also be responsible to coordinate in handling difficult and/or unusual situations while maintaining an excellent standard of service and a high level of customer satisfaction.
 
Roles &Responsibilities
 
•                    Handle incoming requests from the customers to ensure prompt resolutions of the queries resulting in complete satisfaction & acceptance.
•                    Efficiently gather complete information to access and fulfill customer needs
•                    Proactively educate the customer on preventive measures to avoid raising similar queries in future.
•                    Offer a win – win proposition while adhering to Client company policy
•                    Communicate effectively and professionally with internal and external customers to resolve questions and issues.
•                    Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer’s experience.