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Sr. Advisor, Training & Quality in Bonifacio Global City Taguig, PH at Concentrix

Date Posted: 3/27/2018

Job Snapshot

Job Description

•         Lead/ supervise all aspects of Quality excellence with emphasis on continuing to improve operating results and strengthening underlying processes.
•         Providing Operational floor management by monitoring service levels, making appropriate decisions and regular monitoring of quality.
•         Regular Client interfacing for feedback and Quality updates.
•         Review Quality parameters and make changes whenever necessary in consultation with Operations.
•         Defining the quality parameters to the call agents and QA’s and defining the scope of improvisation.
•         Coaching, mentoring and training the team.