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Swat - Quality coach in Dartmouth at Concentrix

Date Posted: 7/17/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

TITLE: SWAT Quality Coaches

Job Type: Contract

Location: Halifax At Concentrix we are fanatical about our staff and clients. We are tenacious in our pursuit of excellence and of high quality service. We’re not afraid of being bold and disruptive in the marketplace and we like shaking things up. We take our values seriously and they are threaded into everything that we do - we are ONE CONCENTRIX. Join us and BE the Difference for the world’s best brands!

Career Description/Summary: We are putting together a SWAT team consisted of high performers who will be responsible for going to the new site and providing support for both the launch and the operational development of the site. We are looking for high performing Quality Coaches interested in making a difference! Applicants must have met and sustained the performance criteria in their current position for the past 3 months (including attendance, performance metrics and schedule commitment) to be considered for this role. They also must have demonstrated a positive attitude and engagement at work. Late or Incomplete Applications will not be considered.

Applicants must submit a SWAT Internal Reference Document (IRD) to their Managers. 

Your challenge will include:

-          Supporting and mentoring the identified Quality coaches for the new site.

-          Delivering coaching and feedback to advisors.

-          Providing on-going development to advisors to meet client needs

-          Contributing to the local processes and overseeing the management of the floor

 The musts for this role:

-          Must be able to travel for a period of 3 to 6 months

-          Need to possess a valid passport to travel internationally

-          May need to complete the required Visa application

-          Minimum of 6 months in the role

-          Must have sustained performance in the role for the past 3 months.

-          Must have demonstrated a proper engagement and a sustained positive attitude

We will also be reviewing (inclusive but not limited to):

-          Scorecards

-          Customer satisfaction quartile

-          Coaching Mandate completion

-          Phone time compliance

What we offer: Concentrix provides our associates with:

-          Career Pathing and Advancement Opportunities

-          Competitive salary - Monthly performance incentives

-          Health insurance (Eligibility requirements must be met)

All interested candidates must apply on our internal career page, and submit their completed SWAT - Internal Reference Document to their manager. Applicants must also review and understand the following policies:

-          Travel Policy

-          Expense Reimbursement

The Company: Concentrix is a high-value global business services company. With more than 90,000 staff in 25 countries, we focus on customer engagement and all that supports it. We do so by partnering with clients to improve the customer experience and business outcomes. For information, recent news, and to follow Concentrix on Twitter, Facebook, LinkedIn, Google+ and YouTube, visit Concentrix - A SYNNEX Corporation Company (NYSE: SNX) is an Equal Employment Opportunity employer M/F/D/V and is committed to the Quality Policy

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.