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Team Leader, Quality in Warren, MI at Concentrix

Date Posted: 9/15/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Job Description

Team Leader, Quality - (CNX00052801)

Description

The Team Leader will perform all necessary supervisory functions to effectively and efficiently manage and develop team members to support individual and team achievements. The Team Lead is also responsible for ensuring internal Company and Client metrics are met, drive process improvements in how we conduct our business and liaise with the client on operational responsibilities as needed.


SPECIFIC RESPONSIBILITIES

Determine and communicate areas of accountability and performance expected of team members.
Ensure employees are regularly meeting their KPI’s and provide feedback on performance consistently.
Supervise employees providing recognition, coaching and performance management when appropriate.
Foster a cooperative and positive work environment.
Foster a strong working relationship with all other departments to maximize productivity, efficiency, effectiveness, and morale.
Manage and resolve major issues or matters of significance and take prompt corrective action, suggest alternative courses of action or escalate to appropriate team/manager when necessary.
Able to make difficult decisions with minimal information and focus team to constantly seek opportunities for improving integrity/compliance, safety, quality and output/productivity and new products/services.
Identify and pursue opportunities to enable up-sell, cross-sell, and packaging revenue streams.
Develop resource strategies, budgets, tools, etc.


ESSENTIAL QUALIFICATIONS

Education / Knowledge:

High School diploma required, college degree preferred

Experience / Skill:

Prior supervisory experience in a call center environment required.
Experience in an automotive environment is strongly preferredStrong Computer skills in Microsoft Office including Word, Excel, PowerPoint & Outlook.

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.