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Team Leader in Oshawa at Concentrix

Date Posted: 8/6/2018

Job Snapshot

  • Employee Type:
    Full-Time
  • Location:
    Oshawa
  • Job Type:
  • Experience:
    Not Specified
  • Date Posted:
    8/6/2018

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

This position provides day-to-day direction and guidance to a team of call centre representatives. The Team Leader plans and evaluates workflow and coordinates work activities to achieve volumes expected to meet operational requirements. Based on established standards, this position will monitor staff performance and the daily application of organizational policies and procedures, provide feedback, coaching and ongoing development to meet client and corporate quality expectations.  The position serves as a first line supervisor of 8 - 15 agents; may provide input into hiring decisions and performance appraisals but not necessarily make hiring decisions or conduct performance appraisals. The typical requirement is one to three years of experience in call centre operations.


Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.