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Technical Support Advisor: 9.3 in Daleville, IN at Concentrix

Date Posted: 8/9/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Key Qualifications

  • Minimum 1 year contact Centre expertise and proven technical ability
  • Experience supporting customers via phone, e-mail, chat
  • Passion for customer service and ownership of the customer experience including comprehensive issue resolution
  • Able to effectively tailor communication and style to differing audiences
  • Able to self-manage and work independently in a fast-paced, constantly changing environment
  • Thrives on a team where expertise is shared and feedback is welcomed
  • Effective time management including ability to multi-task, organize and prioritize
  • Able to research and grasp technical information across multiple tools while talking with customers
  • Aptitude for acquiring skills in technical troubleshooting and an eagerness to learn and take on new challenges

Additional Requirements

  • Available to attend 6 weeks of required training on a fixed schedule that may include weekends.
  • Flexible to work between the hours of 12:00 PM – 11:30 PM including weekends and holidays, with the possibility to flex up or down hours depending upon business needs.
  • Successful completion of a pre-employment assessment and background check.
  • Successful completion of initial training.
  • Ability to meet minimum typing speed of 26 WPM while talking with customers
  • Effectively prioritize and manage your time
  • Above average starting wages
  • Excellent verbal and written communication skills

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.