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Tier 1 Customer Service/Tech in Daleville, IN at Concentrix

Date Posted: 8/7/2018

Job Snapshot

Job Description

It's fun to work in a company where people truly BELIEVE in what they are doing!

We're committed to bringing passion and customer focus to the business.

Come join the Concentrix Team as a Product Support Representative. Frontline Agents provide the client’s customers with State of the Art support in an environment of care that promotes the company's vision of "Do the Nations Taxes". Join this journey and come with us to the next level of providing “awesome customer experiences”.TEAM / LEADERSHIP SKILLS:• Demonstrates a sincere desire for a quality user experience and understands how service experience impactscustomer loyalty.• Flexible team player attitude• Promotes/fosters a positive work environment• Maintains positive working relationships• Positive, flexible approach to change• Collaborative approach to problem solving• Understands individual impact on team's successTECHNICAL / FUNCTIONAL SKILLS:• Excellent verbal and written communication skills• Computer skills: Exhibits an intermediate level of knowledge in the relevant operating systems and software environment• Prefer software troubleshooting abilities• Modifies communication style to meet customer needs• Proven Customer Service skills• Able to simplify and communicate complex ideas to customers• Ability to diffuse situations with frustrated customers and convert to a positive memorable customer experience ANALYTICAL SKILLS:• Able to research, analyze and determine an appropriate course of action in a variety of situations• Excellent numerical, abstract and verbal reasoning skills• Solves moderately complex problems exercising good judgment. The ideal candidate will have critical thinking and problem solving skills• Ability to identify the source of a customer’s problem and accurately assist with the program navigation ORGANIZATIONAL SKILLS:• Demonstrates initiative and the ability to prioritize• Able to work with minimal supervision• Work under pressure of meeting team productivity goals.• Understands and accepts schedule adherence in a call center environmentCUSTOMER SERVICE SKILLS:• Demonstrates a sincere desire to assist the customer, and puts the customers’ needs first• Ability to align and communicate with the customer effectively• Tenacity to understand customer issues and assist w

Concentrix is an equal opportunity employer. Concentrix evaluates qualified applicants without regard to race, color, religion, gender, national origin, age, sexual orientation, gender identity or expression, protected veteran status, disability status or any other legally protected characteristic.

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